Taiwanese startup revolutionizes retail and healthcare

TAIPEI (TVBS News) — The U.S.-based company Graphen (圖策科技) unveiled its groundbreaking AI product, Avatar, at the Smart City Summit and Expo (智慧城市展) in Taipei on Thursday (March 21). This innovative technology is revolutionizing multiple industries by delivering precise informational services through interactive experiences in hospitals, shopping centers, and exhibition spaces. Visitors witnessed firsthand how Avatar's responsive interface bridges the gap between digital assistance and human-like interaction.

Andrew Wang (王淳恆), senior data scientist at Graphen, explained how the Avatar application transforms retail environments by offering highly personalized customer assistance. The AI helps shoppers efficiently locate products and identify suitable models based on individual preferences. "What truly distinguishes Avatar from other AI solutions," Wang noted, "is its exceptional realism combined with real-time conversational accuracy, enabling customization for various situational requirements across different commercial settings."

In healthcare settings, the Graphen Avatar has become an invaluable tool for accelerating drug development processes and substantially enhancing research efficiency. Wang emphasized that the medical sector represents Avatar's primary application domain, where it excels in delivering health education services, providing comprehensive medical condition information, and streamlining hospitalization details for patients and healthcare providers alike. This specialized focus demonstrates the technology's adaptability to complex information environments.

Expanding beyond retail applications, Wang highlighted Graphen's strategic deployment of its sophisticated artificial intelligence in the financial sector. The company has developed robust anti-fraud solutions for prominent clients including Rakuten (樂天) and Credit Card Center (信用卡中心). This diversification illustrates the remarkable versatility of Graphen's technology platform and its capacity to address critical challenges across disparate industry sectors.

Graphen maintains its global headquarters in New York while operating satellite offices throughout Asia, including Taiwan, Japan, and Singapore. The company's Taiwanese founder brings extensive expertise in artificial intelligence applications and related research fields to the organization. This international presence, combined with deep technical knowledge, positions Graphen as an emerging leader in the rapidly evolving AI landscape across multiple regional markets.